Refund policy
Return and Refund Policy
At Brazen Wellness, we’re committed to ensuring your satisfaction with every purchase. If something isn’t quite right, we’re here to help. Please review our policy below for details on returns, refunds, and cancellations.
How to Submit a Return or Refund Request
If you need to request a return or refund, please contact us within 7 days of receiving your order at support@brazenwellness.com.
We can only accept returns for damaged or faulty items. If you receive a damaged or faulty product, it's crucial to report this as soon as possible to ensure that we can take appropriate action.
When reaching out, be sure to include:
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Your order number.
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Photos of the issue (if applicable).
We aim to respond to all requests within 7 business days.
Once your return or refund is approved, we’ll provide instructions on how to send your items back to our facility in their original packaging.
Please note that we cannot accept unconfirmed returns, so be sure to wait for our approval before sending items back.
How to Submit a Return or Refund Request
Conditions for Returned Items
Brazen Wellness will not grant a refund, credit your account, or replace a produced product in case of:
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Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
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Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment to yourself (if and as applicable).
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Product is created, but not yet shipped - In case, you wish to cancel the order while it is still in the status "Accepted", but the product has already been prepared by the fulfillment team, we will not be able to cancel and refund the order.
Refunds
If your refund request is approved, we’ll process the refund to the original payment method used at checkout. Please allow 5-10 business days for your bank or payment provider to process the refund.
Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
